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Portability Specialist

We are looking for new employees who want to grow their career within one of the newest and most exciting areas in the telecommunications field: Local Number Portability. Portability represents the option of a customer to keep his telephone number when he changes the telephone provider. This option has been introduced to the Romanian customers in 2008, however, our company has more than 10 years experience on the Canadian market.

Responsibilities:

  • Porting numbers in and out from Iristel, at the request of the customers/providers, according to department’s procedures
  • Maintaining a permanent communication with the customers and other providers during the porting process
  • Permanent collaboration with other departments and forwarding them the complaints and the requests that are outside of Portability’s area of competence, according to the internal departmental procedures
  • Answeringcallsfrom new / existing customers, andfromotherproviders
  • The employee in this position must have and understand all the information needed to solve the interaction / customer complaints according to instructions. Send complaints / complex situations, to managers, for review
  • Keeping track of all the interactions with the customer in the designated systems (the billing system, CRM)

Required experience:

  • At least 2 years activity in a customer care department

Required skills:

  • Excellent English communications skills, interview and daily activity will be held in English
  • French is an advantage
  • Perseverance, ability of learning, attention to details, customer oriented
  • MS Office

Our offer:

  • The opportunity to work for an international company
  • The chance of personal and professional development within an young team
  • Medical and Pension benefits, with family coverage